Jobs

12 Jobs vacancies at LEGOLAND Dubai Hotel, UAE

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Jobs vacancies at LEGOLAND Dubai Hotel :

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company

1)  Night Manager

2)  Front Office Assistant (Chinese Speaker)

3)  Bell Captain

4)  Reservations Agent

5)  Room Supervisor

6)  Bell Attendant cum Driver

7)  Guest Services Assistant

8)  Front Office Supervisor

9)  Front Office Assistant

10) Duty Manager

11) Commis Chef – (Pastry)

12) Bell Attendant

How to Apply

Submit your CV and Application on Company Website : Click Here

Supervisor – Lifeguard, Legoland Hotel Dubai, UAE

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Job Role Summary

The Senior Team Leader – Lifeguard is responsible to ensure the highest safety standards are achieved and maintained throughout the daily operation of the waterpark and in particular water based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards. They will ensure that the company standards and values are met and developed through working relationships with all levels within the department. To support and help colleagues. To implement procedures and training to nurture behaviour where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of front lines when needed

Main Duties:

Operations

  • Exceed guest expectations through ensuring departmental team deliver to agreed service standards
  • Supporting the Lifeguard Management Team in organising and implementation of the training of the Waterparks lifeguard and host position teams to required standards within time frames set
  • Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met
  • Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results
  • Assist the Lifeguard Management Team in ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents
  • Actively demonstrate the company values to all colleagues
  • Deliver regular meetings with direct team and attend all required meetings with senior management team to ensure effective communication within the department
  • Establish and maintain effective lines of communication throughout the department by providing operational presence

Marketing

  • Liaising with the Lifeguard Management Team to collect all information on occupancy/offers etc
  • Contribute to Resort Dynamic Events, supporting the operational team as and when necessary
  • To promote LEGOLAND Dubai as an employer of choice

Financial

  • Assist Lifeguard Management Team ensuring that staff working schedules are both fully covered and operational
  • Identify and plan for contingencies as required
  • Ensure OPEX are managed and maintained in line to achieve budgets set

Development

  • Communicate on a continual basis with Lifeguard Management Team and other senior managers to ensure best practice is achieved across the Resort
  • Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety)
  • Recommend and develop new products/ways of working to improve profitability
  • Use departments historical data and information to maximise commercial opportunities

People

  • Monitor key indicators (Sick leaves, absenteeism etc.) daily operation updates to be communicated with the Lifeguard Management Team
  • Motivate, manage and develop the team in line with company standards and values
  • Promote a fun working environment
  • Apply positive performance management effectively throughout the team and minimise the challenges to the team

Health & Safety

  • Head Lifeguard to assist in ensuring that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

Are You A Star?

In order to be qualified for this role you should possess the below criteria:

  • Secondary level of education and experience in the Water Park Industry for 2 years or above
  • Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service
  • Requires excellent organizational and planning skills, with the ability to execute multiple tasks
  • Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment
  • Self-motivated and demonstrated initiative, with strong problem solving skills
  • History of supporting management and colleagues, with demonstrated leadership and management skills
  • Strong problem solving and communication skills
  • Must be customer service driven with an understanding of the needs of the guests
  • Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm
  • Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required
  • Strong administration skills
  • Able to focus and prioritize
  • Fluent English in both oral and written
  • Previous work experience in Hospitality/Waterpark
  • Excellent understanding on culture awareness and the unique environment of the UAE
  • Plan & organize: Staff Meetings

The Best Part of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company

How to Apply

Submit your CV and Application on Company Website : Click Here

Fitness Instructor (Female) – Registered

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Job description / Role

Employment: Full Time

Fitness Instructor (Female) – REPs UAE Registered

To ensure professional services to the guest in line with standards set by Fairmont the palm. To ensure complete knowledge of Daily tasks, responsibility and expectations from the colleague as the ambassador of the Fairmont Brand. To ensure guest satisfaction is at highest standards from fitness services offered via personal training sessions, group training experiences and fitness facilities.

HOTEL OVERVIEW:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.

Summary of Daily Tasks & Responsibilities

– Consistently offer professional, friendly and engaging service
– Supervise and ensure all fitness services, protocols and procedures are followed
– Ensure the cleanliness of the fitness area including all equipment
– Ensure the smooth operation of all equipment through periodic service checks and reporting work orders promptly
– Plan and conduct fitness exercise sessions, personal training sessions, group training experiences, and in-service education sessions
– Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety
– Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise
– Provide a high level of guest satisfaction through effective communication
– Assist in the recruitment, development and training of all fitness staff
– Ensure proper staffing and scheduling in accordance to productivity guidelines
– Balance operational, administrative and Colleague needs
– Follow departmental policies and procedures
– Follow all safety and sanitation policies
– Other duties as assigned

Requirements

Job qualifications

– Able to focus and prioritize
– Passion for gym and healthy-lifestyle
– Perfect English in both oral and written
– Excel experience including a high level of understanding for figures.
– Organized and able to multi-task
– Can stand for long hours
– High energy, bubbly and able to have a positive impact on people

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

 

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

How to Apply

Submit your CV and Application on Company Website : Click Here

Digital Designer- Ecommerce- Dubai, UAE

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Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.

About the role

The role of the digital designer will be to design weekly content assets within a multichannel environment, including multiple weekly marketing newsletters and creative assets across key site pages. Reporting to the Creative Director, the Digital Designer will be a highly creative individual who will drive the creative, maintain adherence to SSS brand guidelines and be able to work in a fast paced ecommerce environment.

Core Responsibilities:

  • Concept, design and plan photography and graphic creatives for key campaigns
  • Digital design assets for weekly campaigns on various channels, desktop, mobile and App
  • Multiple marketing newsletters are required weekly
  • Design digital marketing Ads and offline print materials
  • Working with the UI/UX designer create web page layouts
  • Design digital assets for social media and blog

Mandatory requirements:

  • Bachelor’s degree in digital design, graphic design, graphic communications or related field.
  • A minimum of 3-5 years of relevant experience

Additional skills:

  • Design skills
  • Conceptual skill, creative flair and originality
  • Graphic designing experience with creative flexibility Graphic production process for print and web

Department: Ecommerce

Locations: Dubai

Contract Type: Full-time

Job Type: Corporate

Brand: Corporate

Division: E-Commerce

How to Apply

Submit your CV and Application on Company Website : Click Here

Sales Assistant | Sports, Gulf Marketing Group Dubai, AE

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Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.

About the Role

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

  • Describes product features and benefits; demonstrates the use and handling of the product
  • Educates clients on brands quality standards and specifications
  • Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
  • Provides information to customers on warranties, features, specifications, maintenance and care of products.
  • Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
  • Maintains awareness of new product launches, promotional events and sales
  • Achieves sales targets by using sales techniques, up-selling and cross selling
  • Ensures promotions and pricing are accurate and in line with company standards and policies
  • Computes sale prices and discounts as applicable; Maintains sales records
  • Receives and processes cash, changes and credit payments and generates invoices and receipts
  • Operates as a cashier and be consistently accurate in money handling (in case applicable)
  • Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
  • Adheres to loss prevention, inventory controls and standard operating procedures of the company
  • Provides assistance in store merchandising in product placement and arrangement
  • Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management:

  • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
  • Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
  • Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth
Department: Retail
Locations: Dubai
Brand: Sun & Sand Sports
Job Type: Retail
Division: Sports
Contract Type: Full-time

How to Apply

Submit your CV and Application on Company Website : Click Here

Store Supervisor | Sports Dubai, AE

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The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:
 Supports in delivering the store annual sales targets
 Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
 Conducts store operations audits to ensure compliance with the required store standard operating policies
 Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
 Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
 Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
 Ensures promotions and pricing are accurate and in tune with company standards and policies.
 Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
 Submits daily invoices and sales recap to Finance
 Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
 Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
 Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
 Ensures interior and exterior of the store are clean and maintained to company and brand standards
 Directs the team to follow standard operating procedures and store appearance standards
 Carries out the duties of a cashier (as required)
People Management:
 Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
 Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
 Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.

Department: Retail
Locations: Dubai
Brand: Sun & Sand Sports
Job Type: Retail
Division: Sports
Contract Type: Full-time

How to Apply

Submit your CV and Application on Company Website : Click Here

Senior Engineer – Utility Control, Dubai, UAE

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Senior Engineer – Utility Control

Infrastructure

THIS IS WHERE INCREDIBLE GROWTH BEGINS

TECHNOLOGY & INFRASTRUCTURE

Senior Engineer – Utility Control

The team is doubling the size of our business. At the same time, they’re keeping maintenance costs down and driving asset capability up. With full responsibility for assets from creation to disposal, their watchword is reliability. Better still, they make sure we don’t just do what we legally need to do, but go further. So, we’ll embrace your fresh ideas to improve our use of energy and environmental resources. It’s all about meaningful change.

What you’ll deliver

•You’ll be responsible to control and monitor all voltage (high, medium and low) equipment’s and systems including chiller plants, water network and pumping stations.

•You’ll manage the authorization and permit to work system in accordance with the electrical safety rules and standards.

•You’ll be responsible to cover for operation & maintenance activities on all airport utilities assets; power generation and distribution, chiller plant/ water network and chemical treatment.

•You’ll be accountable for analyzing post disturbance records (PDR) and Fault recorded (DFR) files and determine root cause of network failure/disturbances.

•You’ll act as first point of contact and lead person in power/system restoration.

What you bring

• You’ll be educated to a Degree Level or equivalent in Electrical Engineering. Health and Safety certifications such as NEBOSH or OSHA is preferable.

• You should have at least 8-10 years’ experience in electrical engineering control and distribution systems. Previous experience of operating permit to work systems is essential.

• You’ll have detailed knowledge of Maximo or similar asset management systems, Power and water utilities safety rules and understand the principles of Safe Systems of Work (SSOW).

• You’ll have a good knowledge of computer applications.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai

How to Apply

Submit your CV and Application on Company Website : Click Here

Editor – Arabic , Dubai Government Media Office (Temporary contract)

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Editor – Arabic (Temporary contract) – (21001586)

Job Description

 JOB PURPOSE 

The role holder is responsible for producing and reviewing content aimed at effectively positioning GDMO’s stakeholders and Dubai in the media.The role holder is also responsible for assisting in producing information kits for stakeholders as well as preparing content for GDMO managed events. The role holder shall carry out his duties in accordance with the relevant business policies and procedures.

 

Key Activities: 

-General Responsibilities    

  • Participates in the development and implementation of the strategic Media Affair Department plans and budgets, in line with organizational objectives.
  • Acts upon the Editorial Section mandates, ensuring effective work processes in order to achieve high-performance standards.
  • Ensures compliance with organizational policies, procedures and quality standards in the Editorial Section.

–Content Development:

  • Assists the Senior Manager – Editorial in development and integration of content.
  • Assists the Senior Manager – Editorial in the preparation and revision of information kits like press kits, Dubai info kits, fact sheets, Q&As for stakeholders.
  • Develops content for press releases, presentations, and/or communication plans as well as the content of speeches and answers to Interviews’ questions. (internal and external) and texts for production projects (i.e. Book forewords).
  • Distributes materials to press ensuring alignment to communication standards for specific media channels and specific message types.
  • Researches and writes briefing materials.
  • Develops the content for all GDMO managed events andfor various publications, including the year-end book, as well as display and communication material deployed at GDMO managed events (internal and external).
  • Produces relevant market reports and/or feature stories.
  • Assists in creative pitching process by working with employees across the organization, in preparing content for engaging stories to be pitched to print, web, television, radio and other communication channels.

Education and Qualification Required:

Bachelor’s degrees in Journalism, Communication

 

Qualifications

 Education and Qualification Required:

Bachelor’s degrees in Journalism, Communication, Multimedia or Media Studies

How to Apply

Submit your CV and Application on Company Website : Click Here

Executive Housekeeper – AUHLC, Dubai

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Job Description

Job Number 21148497
Job Category Housekeeping & Laundry
Location Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba District 50 KM South East, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand The Luxury Collection
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, and Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Verifies all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

 

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

 

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand’s service culture.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Method of Application

Submit your CV and Application on Company Website : Click Here

Director of Rooms, Abu Dhabi W- Hotels

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Job Number 21148501
Job Category Rooms & Guest Services Operations
Location W Abu Dhabi – Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY

Functions as the strategic business leader of the property’s Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Monitors and promotes room rates, specials, and promotions at the residence.

 

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

 

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

 

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Interacts with guests to obtain feedback on product quality and service levels.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Ensures that employees understand expectations and parameters for Room duties.

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

 

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams, and assists with their growth and development plans.

Method of Application

Submit your CV and Application on Company Website : Click Here